It is our aim to help prepare our students for the challenges of making sustainable managerial decisions in an increasingly dynamic and complex environment. In particular, we equip students with management concepts and analytical skills for systematically developing and responsibly evaluating solutions for practical decision problems, typically arising in operations management with a focus on the service sector.

In addition to teaching established fundamentals, we also provide insights into state-of-the-art research results to our advanced students if these innovative approaches are useful for solving actual decision problems in practice.  The three pillars of our teaching philosophy are thus established fundamentals, selected insights into state-of-the-art research, and practical relevance to real-world problems in business and society.

At the methodological heart of Operations Management is Operations Research (OR), sometimes depicted as "The Science of Better" by The Institute for Operations Research and the Management Sciences (INFORMS), referring to "the discipline of applying advanced analytical methods to help make better decisions." The German Society of Operations Research GOR states that OR is concerned with the development and application of quantitative models and methods for providing decision support - relying on mathematics, economics, and computer science in an interdisciplinary manner. For more on what OR is, why students benefit from learning about OR, and which diverse applications of OR exist in our everyday life, please watch the following excellent video of The Operational Research Society in England.

Overview and schedule of current courses offered by Chair of Services Operations Management can be found here.